Returns

RETURN POLICY

Your satisfaction is our top priority.  Below is our return policy to make sure you're happy with your purchase:

  • If you'd like to make a return, simply return the unused item(s) to us within 30 calendar days of receipt and we'll be happy to issue a refund for the item cost less return shipping on the original payment method.
  • Past 30 days? Return items up to 60 days for a store credit.
  • Gifts can be exchanged or returned for store credit.
  • If an item is damaged, defective, or if you received the wrong item, we will pay for your return postage. 
  • If you are returning an item that is not damaged, defective or a wrong item, please ensure the item is new, unused, and with all its parts, accessories, and packaging in order to receive full credit.
  • Note: Special order items, select seasonal items and personalized items are final sale and cannot be returned unless an item is damaged or defective.
  • U.S. returns accepted only at this time. 

RETURN PROCESS

  1. Send an email to shalom@moderntribe.com with your order number, the name of the item(s) you would like to return, the reason for return, and if you would like a refund, store credit or exchange. If the item is damaged, please include a photo of the damaged item. We will refund your return postage if your return is due to damage, defect, or if you received the wrong item.
  2. We will send you a pre-paid USPS shipping label within 1-3 business days. Pack the item securely in the original packaging and mail it. Enclose the original packing slip with the item. 
  3. Get your refund! You can expect a refund in the same form as the original payment or a store credit within 10 business days of us receiving your returned item. You will be refunded for the purchase price of the items returned. Your original shipping cost and return shipping cost is not refunded unless the return is for a damaged or defective item or item received in error. And yes! We will gladly exchange a gift or give your gift recipient a store credit.

If you have a question or concern about returns -- call us at 877-324-1818 or Contact Us -- we will be happy to help!